user_b7aea3's profile

Visitor

 • 

6 Messages

Tuesday, February 21st, 2023 5:00 PM

Cancel service

Can someone help me cancel one of my Xfinity services? I have tried calling and tried the Xfinity chat and can't get in touch with anyone. 

Official Employee

 • 

420 Messages

4 months ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

Visitor

 • 

6 Messages

@XfinityOrlandoM​ I just sent it!

Official Employee

 • 

892 Messages

Got your DM. We will continue directly there. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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