1 Message

Friday, June 23rd, 2023 2:14 PM


Cancel my Xfinity plan

I want to cancel my Xfinity plan from next month. How can I proceed now?

Official Employee


592 Messages

8 months ago

@user_c1eb64 Thanks for creating a post on our Community Forums. I'm sorry to hear that we would be losing your business, though our team can assist with creating the disconnect order for you. Would you please send our team a direct message with your full name and full address?


To send a Direct Message:


Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window

Press Enter to send it.

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