Visitor
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1 Message
cancel MGM+
Back on Nov 10, 2025 I cancelled MGM+ through my xfinity Flex Box but I keep getting billed for MGM+ each month.
Today, I opened the settings page on my Xfinity Flex Box and went to subscriptions and MGM+ isn't listed as a subscription but it's still on my bill.
Please unsubscribe me from this service and refund the 7 months of charges of $6.99 each. Thank you.
Official Solution
XfinitySean
Official Employee
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711 Messages
3 hours ago
Thanks again for reaching out and giving us the opportunity to help get the services on your account squared away! I'm glad that our team was able to get MGM+ removed and have that credit applied for the time it shouldn't have been on the account. If anything else comes up down the road and you need help, we welcome you to author a new post, and our team will be happy and eager to assist! Have a great night!
(edited)
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XfinitySean
Official Employee
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711 Messages
9 hours ago
Hi there, and welcome to the community forum, user_ks6nxq! We'd be more than happy to see what can be done about your unwanted MGM+ subscription! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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