Thank you for reaching out to me today, @user_b5f81b. I will be happy to make the necessary requested changes to your account. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Peer to peer" message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I'm wondering if you turn that 'Peer to Peer chat' icon only for users who complain at this forum?
I cannot find this icon anywhere (yes, I am signed in both to Xfinity Forums and Xfinity Account management portal), and I am as well in need to cancel HBO Max service.
CCKimberly1
Official Employee
•
842 Messages
3 years ago
Thank you for reaching out to me today, @user_b5f81b. I will be happy to make the necessary requested changes to your account. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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0
matriu
Visitor
•
1 Message
3 years ago
I'm wondering if you turn that 'Peer to Peer chat' icon only for users who complain at this forum?
I cannot find this icon anywhere (yes, I am signed in both to Xfinity Forums and Xfinity Account management portal), and I am as well in need to cancel HBO Max service.
1