@user_0b679c We appreciate you reaching out to us here on our Xfinity forums page for assistance. We would love to help. Please edit your current post to remove your address and send it over via a Peer to Peer.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
CCLamont
Problem Solver
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519 Messages
2 years ago
@user_0b679c We appreciate you reaching out to us here on our Xfinity forums page for assistance. We would love to help. Please edit your current post to remove your address and send it over via a Peer to Peer.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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