user_257f41

Visitor

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1 Message

Sat, May 7, 2022 8:50 PM

Cancel AMC+ subscribed from Flex

Hi,

I subscribed to AMC+ on my Flex but now I would like to cancel it. Can you assist me with this?

Edit: to clarify, I looked for self-service options in Xfinity My Account and found none. The Apps and Subscriptions settings on the Flex itself says I have no active subscriptions. When I searched this forum for similar issues, I saw that Xfinity Support asked the users to send them a private message so I am hoping to start that process.

Thank you

Responses

Accepted Solution

XfinityMorgan

Official Employee

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3.1K Messages

2 m ago

Hi! We can certainly help you remove this subscription. To get started, please send us a DM with your first and last name, along with your address, and we will continue from there.

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user_d87329

Visitor

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1 Message

@XfinityMorgan Good evening, I just purchase my equipment and it appears that I'm signed up for AMC. I already have AMC so I don't need to pay for it twice. Therefore, I want it remove from the Flex account. If I can get some assistance, it would be greatly appreciated. Thank you.

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Reply

2 d ago

0

XfinityElizabethA

Official Employee

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515 Messages

Hello, @user_d87329! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

Thanks and I look forward to seeing your new post!

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