U

Visitor

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2 Messages

Sunday, September 12th, 2021 9:07 PM

Closed

can i use my own modem with flex tv?

Larry in Tech support just told me that I can't use my flex box with my own modem and was very rude to me and didn't want to help me set up.  I asked to talk to his supervisor and he choice not to transfer me to one or give me his employee ID so that I have a record of who he is.  Yet I am seeing that you can use the box with ones own modem.  

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Official Employee

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263 Messages

4 years ago

Yes you can use your own modem with flex.   Make sure it’s a Comcast approved modem https://www.xfinity.com/support/articles/list-of-approved-cable-modems

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