Visitor
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2 Messages
Bought a Xfinity Flex TV Box AX061AEI on eBay but it's already registered to an account.
Hi all,
So a simplified version: I bought a 'in-the-box' Xfinity Flex TV Box AX061AEI. Since it was new and the seller takes returns, I figured no harm, no foul.
The box IS new but I can't add it to my account because it's registered to an Xfinity account. The fella at the call center told me to take it to a service center and they may be able to clear it for me to use but after digging a bit deeper, I realize that Comcast/Xfinity likely considers this unit their property and will want it back.
My question: Should I return it to the seller for money back or since Xfinity knows that I have THIS particular box are they going to try to get it back from ME. Should I return the box to Xfinity and flame the seller? I'm particularly looking for advice FROM Xfinity or someone experienced with this type of situation.
Thanks
Accepted Solution
XfinityChad2
Official Employee
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263 Messages
1 year ago
Return the box to the seller, the device is tied to their account. They will get charged if they don’t return it. You can request one for free if you have xfinity internet.
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