1 Message
Being Charged for flex that I didn’t request
Xfinity is the worst company I ever took service from. I regret ever taking service from and now that I have cancelled their service I still can’t escape their B.S. I’m being charged for flex that I didn’t request and was sent to me automatically. They never told I have to return it so I just left it in the previous apartment with their router and modem which was already in the apartment.
XfinityJustinC
Official Employee
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734 Messages
8 months ago
Hello, @user_kylbqe. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the equipment on the closed account. I appreciate all the detailed information you have provided, and understand why this would be a frustrating experience for you since you never requested to have the Flex box.
Since I will need to gather some information to locate and then authenticate the account with you, would you please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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