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Visitor

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1 Message

Sat, Mar 5, 2022 9:03 AM

Bad “service”

I wonder who is in charge of this online service? They are very quick to sign up for services and charges but no when you want to cancel.  I’ve been charged for EPIX but can’t get movies to play. When I tried to cancel online it indicates I do not have it although I’m definitely being charged. Chat bot is a TOTAL JOKE. and for whatever reason when I called to speak directly to a human being I had to speaK and spell my name four times before he started reading from his scripted nonsense and somehow STILL DEMANDED some type of “authorization”. WTAF?!?!?!????!!!?!?!?

Official Employee

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328 Messages

5 m ago

Hello, there @user_86fdad Thank you so much for your post on our community forums. This is definitely not the experience we want you to have and I will let you know you have reached the right place for help getting EPIX removed from your account. If you can please send over a private message with your name and the address for your account we can get you taken care of! 

 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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