Regular Visitor
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4 Messages
Apps don't load on FLEx
I just got a flex box and can get to the home screen and apps front page but every time I try to stream any movie or episode all I get is the spinning circle.
I've tried every troubleshooting method I could think of.
Maybe it's the Flex box. The white power light is on. I tried to reset it to factory default by pressing the bottom WPS button but nothing happened. Should there be any other light on the Flex on? I thought I saw a quick green light on the front box once.
Any help appreciated before I throw the Flex right out the window followed by myself.😄
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @zelda555. We would be happy to help with your flex box issues.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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