Apple TV won’t open

When I go to Apple TV on flex it loads to a black screen. Customer service already tried resetting the flex box. Every other app works except this one

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Responses

XfinitySara

Official Employee

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1.7K Messages

2 years ago

Hey there, @user_a38615! Thank you for sharing your concerns with the Apple TV application on your Flex TV Box. That's definitely something we want to make sure gets resolved if it hasn't been yet. Are you still experiencing the black screen when attempting to launch Apple TV? If so, what other troubleshooting steps have you taken so far (beside having us send a reset signal to the equipment)? We do offer some troubleshooting steps with our Xfinity App, if you haven't checked those out yet. Let me know if this helps or if you still need assistance, our Digital Care Team works around the clock to support you and your household 24/7 ❤️

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user_a38615

Visitor

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2 Messages

@XfinitySara I have checked them out. Problem is I can’t get into the app to try anything

2 years ago

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XfinitySara

Official Employee

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1.7K Messages

Ok, @user_a38615. Thanks for letting me know! Let's start there, then. What issue are you having with the Xfinity App? Do you receive an error about the password you're using, or is it something else? Also, have you tried accessing the app on various devices (different phones, tablets, etc.)?

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2 years ago

0

Flex

user_a38615

Apple TV won’t open

XfinitySara

user_a38615

XfinitySara

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