gsty's profile

New Poster

 • 

1 Message

Mon, Feb 22, 2021 6:00 PM

Amazon Prime video App is not working on Flex

Hi,

 

It used to work for a long time but sometime last month it stopped logging in and just hangs there with the three dots flashing....

I have restarted the Flex, did a system refresh and reset but the problem persists. All other apps are working just fine.

I even deregistered this device from amazon, so that I could re-register it but that has not helped either.

I then cleared the cookies so that i can sign in but it just sits there spinning and does not take to the sign-on page. But it does show the available amazon videos. But I can't sign in 😞

Please fix it.

Thank you,

`g.

Responses

Visitor

 • 

1 Message

18 d ago

i have same issue, was it resolved for you?

XfinityAbbie

Official Employee

 • 

477 Messages

@Aks00002 Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues with Prime on Flex! I would like the opportunity to assist. Did you do any of the troubleshooting steps mentioned in the original post? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

17 d ago

We are having the same issue with Amazon Prime, the three dots, and then those disappear and it's just a blue screen with the Prime video and logo, on a new flexbox we received. I've worked with both Amazon and Xfinity tech support with no resolution. I have tried all of the same procedures as the original post in this thread to try to fix the problem. Would love to see Xfinity support respond here and let us know how to fix this issue from our end, or troubleshoot and fix it on their end if that is what needs to be done. 

Official Employee

 • 

320 Messages

Hi, @gsty and @Kimg44! Thank you for reaching out over our Forums page for help with the Amazon Prime app concern. I am sorry to learn about this experience with not being able to receive a solution in a timely manner. I love watching my Amazon Prime app on my devices so it is important to me to get this fixed for you. You have reached the right place for help. What I would like to do from here is additional troubleshooting steps on my end. To further assist, please send us a private message with your first/last name and full address so we can take a look at what’s going on. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here