U

Visitor

 • 

2 Messages

Tue, Sep 21, 2021 9:43 PM

Closed

Am I the only one having issues with the Stream App on Flex

I've tried multiple times to subscribe to the ChoiceTV Channel package via the Stream App on Xfinity Flex.  Each time it appears to go through the steps and tells me that it will be setup but then nothing.


Customer services claims it has been added to my account but...

XfinityJay

Official Employee

 • 

397 Messages

1 y ago

Hi, @user_77a7b1. Thanks for bringing your streaming issues to our attention. We want to make sure you're enjoying all of your favorite shows without any issues.

 

Have you ever been able to view any of the stations on your Choice TV package? 

(edited)

Visitor

 • 

2 Messages

1 y ago

Nope it is still looping through the signup process.

XfinityJay

Official Employee

 • 

397 Messages

Thanks for the update. Our Digital Care Team is part of the Comcast Corporate division, and we are trained at a national level for the best support. I'm confident we can make this right together.

 

Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to resolve this

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