U

Visitor

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2 Messages

Sat, Jun 4, 2022 1:21 AM

Accidentally hit subscribe on App, but it's not listed and can't unsubscribe

Just got a flex device and was testing it out. Clicked on a particular app which asked to subscribe. Figured it would ask for an account first to login and then possibly direct to some billing info and approval. But instead appears to just subscribe me and says it will bill me. Guess it means bill my xfinity account. I want to remove this ASAP but it's not listed or possible anywhere on the Flex device. Extremely frustrating user experience.

Visitor

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1 Message

2 m ago

I just did the same thing thinking it was going to let me log in and it didn’t  smh 

Visitor

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2 Messages

2 m ago

Contacted support via chat and then removed it with a text/email approval.

The Flex group really should fix this. Both the ability to login to apps with existing credentials and to view your subscriptions and unsubscribe on your own like the X1 platform devices. 

Official Employee

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252 Messages

Hello, @user_876bd1, thank you so much for sharing that information with us! We deeply appreciate it! I definitely understand the concern that the app just subscribed without asking for any login information. You mentioned that it was a particular app. Would you mind telling me which app it was that did this? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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