Visitor
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1 Message
accidental purchase
Hi, my TV has multiple inputs and while we were on another input, one of my kids was playing with the Xfinity Flex remote and started a movie purchase. I only realized this when my mobile was texted to confirm purchase.
Since then, I have put a purchase pin to protect against future accidental purchases.
How can I request a refund for the $20 movie I didn't want to purchase?
Thanks, Kelvin
XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @kelvinkwan1! You've reached the perfect place to get help with your billing questions. I appreciate you setting up the purchase PIN to make sure you don't have accidental purchases moving forward. As long as the movie was not watched, I can remove it from your purchased folder and process a refund.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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