Visitor
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2 Messages
Absolute disappointment about xfinity
It is an extreme disappointment for xfinity of my xFI installation.
First of all, none of their tele-technical supports know how to set up xFI, aka fiber network, correctly. I moved in my new apartment on Saturday, 8/13. I called xfinity and stayed with phone for at least 6 hours and spoke to least 5 different technical supports. None of them was capable of knowing what’s fiber and how to activate the internet. All of them told me I would need to order a local technician and the earliest availability was 8/16, Tuesday. My job requires me to work from home. Because of that, I wasn’t able to work on Monday which caused my financial loss. It was not the end after the technician came on Tuesday. I was able to gain internet for 24 hours. In Wednesday morning, all of a sudden, I lost internet again. So I had to call xfinity again and stayed on the phone for another 6 hours with the same response which I would have to order a local technician to set up the internet. This was total nonsense - how come I need someone to set up again? I told the tele-technician that I could provide the MAC address on the fiber box and the modem if they needed the info. That’s what I saw the local technician entered to their mobile dovice when they activated the internet. However, none of the technician on call understood what I was talking about and insisted my fiber network wasn’t built correctly and insisted only the local technician would be the only resolution.
I could do nothing but schedule a loc technician to come on Thursday. Again, I need internet and work from home. It caused my second financial loss.
After speaking to the second local technician, I came to know that the reason I lost internet on Wednesday was because xfinity messed up my account! They incorrectly canceled my account which caused a lot troubles to me.
I am supper disappointed about all these experience. I am writing this request someone at xfinity to contact me and I have a loss to file.
CCJodie
Problem Solver
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1.3K Messages
3 years ago
.@user_f68cdb Hi there, thanks for the post. I'm so sorry about this experience. We would be happy to see how we can make this right. Please send us a private message with your full name and service address.
To send the requested information in a private message to Xfinity Support from any Forum page:
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user_f68cdb
Visitor
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2 Messages
3 years ago
Update to my miserable experience with xfinity fiber internet...
Just today, I lost my internet again. When I was trying to use AirPlay but it was failed connecting my iphone and TV. To trouble shoot, i unplugged the modem power cord and re-plugged after waiting for 10 seconds. After that, I completely lost internet once again... I called Xfinity technical support, which I didnt put any hope on but that's the only thing I could do... the result was just as expected, i first had to listen to useless automatic voice message for 10 minutes and requesting me to restart my modem before I would be able to talk to any real person.... then I was told that they had nothing can do to help but had to schedule a technician to activate the internet for me.... that was total nonsense why i had to re-activate????
The worst thing was they were not able to dispatch anyone for the same day because all technicians were assigned jobs... I would be more understanding for that if it was my first time experiencing the internet issue. But it's been the 3rd time in 10 days. I was totally speechless at that moment. When I insisted them to resolve the problem today immediately, the technician just suddenly transferred me to a loyalty team.... What is loyalty team??? The loyalty team member told me their team was supposed to be responsible for billing and MEMBERSHIP CANCELLATION. What did that imply? Were they just asking me to cancel my internet account with xfinity??
Anyone who is reading my post, you are lucky. You dont have to think twice whether you should use xfinity fiber, just NO. STAY AWAY from it before you stuck with them. Period.
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