Visitor
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1 Message
4k box
I been try to get two 4k boxes for the last two weeks and have one managed to get on and still having issues getting my second box
Visitor
•
1 Message
I been try to get two 4k boxes for the last two weeks and have one managed to get on and still having issues getting my second box
XfinityAlfonso
Official Employee
•
1K Messages
1 year ago
Happy Independence Day @user_4f6c9f we're sorry to hear about those struggles with getting new 4K boxes. Please reach us anytime at 1-800-XFINITY(934-6489) or use the instructions below to reach our amazing Community Forums Professionals.
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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