robbski's profile

New Poster


4 Messages

Sunday, January 22nd, 2023 12:54 AM

3rd Flex Box and STILL getting the ENT-22011 Error

On my THIRD Flex box that worked for ONE day, and now it no longer works except for the fact that it's great at displaying either NOTHING, or the ENT-22011 error. Reading all over the place that this problem is fixed, and unplugging for 20 seconds fixes the issue. Not in my case. Unbelievable. : (


Official Employee


596 Messages

3 days ago

Hello @robbski, thanks for reaching out for help with your Flex device. We are sad to hear you are getting this error, but our team is here to help. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

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