2 Messages

Mon, May 31, 2021 2:56 PM

2nd Xfinity Flex Box - Public Relations Disaster

I have just seen my bill for this month and I am so annoyed at Xfinity for the underhanded way they added an extra $5 onto my monthly bill for a 2nd Flex Box I never asked for in the first place.

How do I get this money refunded and to where should I send the 2nd flex box that is sitting here gathering dust?

I should have known that the flex box was a scam, this is a serious public relations own goal. Instead of walking away thinking the Flex Box was a nice deal, you walk away feeling scammed.



Official Employee


6.7K Messages

14 d ago

Hi user_0c59ec. We post all of the details about our wonderful Xfinity Flex product offering on our website here: https://www.xfinity.com/learn/flex

On that website we post the following: 

"Not available to current Xfinity TV customers. Requires post-paid subscription to Xfinity Internet, excluding Internet Essentials. Pricing subject to change. Taxes, fees and other applicable charges extra, and subject to change. Limited to 3 devices. 1 device included, additional devices $5/mo. per device. All devices must be returned when service ends. Separate charges apply to On Demand and certain streaming services. Viewing will count against any Comcast data plan."



We apologize you feel that way about Xfinity Flex. I would be happy to review your account, help you get that box returned from your account, and ensure the fee is removed. To get started, please send us a peer to peer chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


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2 Messages


Thanks. I have just responded as requested.

Re above: you omit to mention that I never asked for a second device.

It was clearly shoehorned onto me to try to up my regular monthly charge. If you do this to enough people who don't chase you up, a nice little chunk of change; meanwhile, public trust in your company plummets.

Very deceptive. 

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