2nd Flex Box added to my account without my authorization
My latest change of services has been a complete disaster. One mistake after another by your solutions reps. Somehow on my Xfinity Account, it says 2 flex boxes. I never ordered two. When I reach out to any support person, they insist there is just one from what they can see. I don't know what a rep did to make a second Flex box with its own unique serial number appear on my customer-facing website and app for my account and not the company's, but something is screwed up.
Every time I call to follow up I'm assured there's nothing that has to be done. But as long as this second box is showing on my account view, there is something wrong. How can I submit a support ticket, or something, to remove the erroneous flex box from my account view? I honestly don't trust your company to not charge me for "unreturned equipment" whenever I close my account.
I'm happy to provide screenshots and the serial number of the bogus box in a private communications channel.