Yahoo Password Reset Emails not arriving

I need to reset my yahoo email password. When I request yahoo to send me a reset code, the email never arrives. Other emails send and arrive fine. It appears Comcast is blocking or filtering these emails. Please address this ASAP. MFA email requests are common, need to arrive, and in a timely manner.

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XfinityDilary

Official Employee

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1.8K Messages

1 month ago

user_d84d07 Thanks for posting on our Community Forums for assistance. I'm sorry the email is not arriving. Are you using the Xfinity Email as a recovery email?

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user_d84d07

2 Messages

@XfinityDilary Yes, trying to.

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1 month ago

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XfinityJamesC

Official Employee

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1.7K Messages

Thank you for clarifying, @user_d84d07. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Yahoo Password Reset Emails not arriving

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