Yahoo Move Notification Check

I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can.

My questions are :

1) What is the Subject of the email notification (presumably predetermined)

2) is there a way to check if Notification has been sent to me and when ?

3) If I have somehow missed the notification - is there a way to request the notification since I really MUST move to Yahoo ?

I'm getting nervous as I thought I read the target to complete transitions is 2Q2026.

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XfinityJustinC

Official Employee

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2K Messages

2 hours ago

Hello. @lawn thank you for reaching out over Xfnity Forums. Those are great questions, and want to help get those answered and ensure your transition to Yahoo Mail is a smooth one.

1. Customers have let me know that email communications would mention either "upgrade" or "transition" to Yahoo Mail. The email communication would have our logo showing it's a legitimate communication: https://www.xfinity.com/support/articles/comcast-verified-email

2. I found this helpful frequently as questions document and once you're eligible to upgrade, you will see a message when you log in to your email at: https://connect.xfinity.com/

- FAQ doc: https://www.xfinity.com/support/articles/yahoo-email-migration-overview

3. If you happened to have missed the communication, you can check your spam/junk folder to see if it is there. Using keywords like "Xfinity email upgrade to Yahoo" or a combo of keywords can help edit down your search options. If you happened to have deleted that on accident, you can also look to recover deleted emails following the steps outlined here: https://www.xfinity.com/support/articles/recover-deleted-email

Please let me know if that was helpful.

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lawn

Frequent Visitor

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12 Messages

@XfinityJustinC Only problem with recovering deleted emails is that I have many 10s of email daily that go to spam folders that then get deleted. Also "have 30 days to recover deleted emails before they become permanently unavailable" - so if I got noticed anywhere from last June to say early Jan 2026 - I have no recovery option.

Can you please inquire if there is a way to check if Xfinity/Comcast has a record that they sent notification to me ?

Also, is there a way to REQUEST notification so I can go and Accept the Terms ?

I find it hard to believe that this transition process has "no bumps in the road". Therefore, I am hoping Xfinity/Comcast has an "exception" process that can accommodate.

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1 hour ago

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XfinityAdrienne

Official Employee

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1.7K Messages

I completely understand where you are coming from, @lawn and we want to ensure that your email is migrated with all the details. If you have not received a notification, not to worry, the migration is going to continue through 2026. You can find all the details here with the Yahoo Mail transition. Please let us know if you have any other questions/concerns, we are happy to help.

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59 minutes ago

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Again

Expert

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33.5K Messages

14 minutes ago

Please note at this time migration to Yahoo! Mail is optional.

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lawn

Yahoo Move Notification Check

XfinityJustinC

lawn

XfinityAdrienne

Again

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