Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works.

I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my Yahoo account with a new password. I then attempt to put in a new password, and I have even allowed the system to generate a new password, and the next page comes up with an error that indicates "uh oh.... Looks like something went wrong. Try again later."

I try again later and the same thing happens.

I have tried the following:

1. Clearing the cache and data;

2.Using Private or incognito modes;

3. I have tried using Firefox, Chrome, Safari;

4. I tried to use the Xfinity email export tool;

I have tried to make the change on iPad, Mac. etc. and

NOTHING!

I am at my wit's end!

Can someone please help?

Thank you in advance.

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XfinityKei

Official Employee

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2.1K Messages

8 days ago

@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help. When did this start?

Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc?

Were you able to accept the terms and conditions?

I have a link about our email migration here https://www.xfinity.com/support/articles/yahoo-email-migration-overview.

Midway through the page is a direct link for chat support for yahoo email migration issues. Here's that link to connect with a dictated chat support for customer that have migrated over to yahoo https://welcome.yahoo.com/

(edited)

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zzotto21

Visitor

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4 Messages

I tried to migrate the account over starting last week.

I have tried to go through the migration starting at Xfinity and then I went direct to Yahoo. Both do not allow me to get past the Yahoo secure your account password change page.

I am accessing Yahoo through various internet browsers including Firefox, Chrome, Safari, etc. Nothing works.

Yahoo says I need to use Xfinity customer support and Xfinity says I need to use Yahoo customer support. Really?

Please tell me exactly what to do.

Thank you.

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7 days ago

0

XfinityKei

Official Employee

•

2.1K Messages

@zzotto21 I can certainly check for you. My apologies you'r'e experiencing some back and forth. Our team will get to the bottom of this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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06288

Visitor

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3 Messages

@XfinityKei

same, is there a fix

JT3

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7 days ago

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user_igwru8

Visitor

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1 Message

@XfinityKei I have the exact same issue and have tried the same things as @zzotto21. What is the fix? I can't get email either on Comcast or Yahoo for two days now! Thank you.

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3 days ago

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zzotto21

Visitor

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4 Messages

@XfinityKei I have no idea what you are asking me to do. But....

I have tried everything. This should be pretty simple for you all:

I get to the secure my account page which requests a new password. I put in a new password and the next page indicates something like: "Oops. Something went wrong. Try again later." I never get to the page that allows me to accept Yahoo's terms and conditions.

Now I cannot access my email at comcast.net nor through Yahoo.

Nor does Yahoo's help page have anything on this and because I am not a paying Yahoo subscriber, they will not allow me to contact them.

Why is this so hard to figure out?

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1 day ago

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06288

Visitor

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3 Messages

7 days ago

I have the same problem. Is there a fix?

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zzotto21

Visitor

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4 Messages

2 days ago

anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address.

Anyone? Please help.....!

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user_6lhkor

Visitor

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1 Message

4 hours ago

I have the same issue. This seems to be a common problem. Why can't Comcast or Yahoo come up with a straight forward answer?

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zzotto21

Yahoo migration - Can not get passed Yahoo password change page.

XfinityKei

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XfinityKei

06288

user_igwru8

zzotto21

06288

zzotto21

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