zzotto21's profile

Visitor

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4 Messages

Wednesday, December 24th, 2025 4:00 PM

Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works.

I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my Yahoo account with a new password. I then attempt to put in a new password, and I have even allowed the system to generate a new password, and the next page comes up with an error that indicates "uh oh.... Looks like something went wrong. Try again later."

I try again later and the same thing happens.

I have tried the following:

1. Clearing the cache and data;

2.Using Private or incognito modes;

3. I have tried using Firefox, Chrome, Safari;

4. I tried to use the Xfinity email export tool;

I have tried to make the change on iPad, Mac. etc. and

NOTHING!

I am at my wit's end!

Can someone please help?

Thank you in advance.

Oldest First
Selected Oldest First

Official Employee

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2.1K Messages

9 days ago

@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help.  When did this start?

Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc?

Were you able to accept the terms and conditions?

I have a link about our email migration here https://www.xfinity.com/support/articles/yahoo-email-migration-overview

Midway through the page is a direct link for chat support for yahoo email migration issues. Here's that link to connect with a dictated chat support for customer that have migrated over to yahoo  https://welcome.yahoo.com/ 

 

 

(edited)

Visitor

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3 Messages

7 days ago

I have the same problem.  Is there a fix?

Visitor

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4 Messages

3 days ago

anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address.

Anyone? Please help.....!

Visitor

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1 Message

14 hours ago

I have the same issue.  This seems to be a common problem. Why can't Comcast or Yahoo come up with a straight forward answer?

Visitor

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3 Messages

Clear cache and history, open an incognito browser and navigate to mail.yahoo.com.  Worked for me finally.  Think the incognito browser is the key.

JT3

Official Employee

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2.2K Messages

Hey there 06288 this is great news! We're glad that you're now able to access your converted mailbox.  Happy New Year to you, and we're always on hand to help here on the Forums! 

 

I am an Official Xfinity Employee.
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