Yahoo and I map problems!

I managed to fix this by going into windows credentials and changing the IMAP and SMTP password to the app password I had to setup in yahoo.

Last week I logged into the Xfinity email portal and it said I could move my email. So I I followed the instructions and did not use the migration Tool. When I set my Outlook settings to match the Yahoo IMAP Settings I could not get my folders back. I can see all of my folders on Yahoo but for some reason yahoo is in a POP 3 format not IMAP.

So I called Yahoo tech support for mail and after an hour on the phone the person asked if I had received an email telling me to migrate. Which as I had not I told her so and I said I was directed and went through the Xfinity Portal. I was then told she could no longer help me as I never received an email to migrate, but yet the Xfinity web portal told me to transition after I logged on.

I have spent over two hrs online with Xfinity support through the chat on two different occasions. After being told I am a most valuable customer and having two agents try to upgrade me to a galaxy watch with a cell phone plan that I don't need, I get told it has been escalated higher and they will contact me with the results.

Now a simple search on google I can buy a program that will  grab the mail in the POP3 format from Yahoo and put it into a PST file. But seeing as I pay a good price monthly I feel that I should not have to pay to have that done.