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docriv
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39 Messages

Fri, Jan 10, 2020 9:00 PM

XFinty web site keeps prompting for sign in

XFinty web site keeps prompting me to sign in every time I navigate from one part of the site to another. For instance, after I sign in (Stay signed in checkbox is checked) and go email, then to home, I'm promped to sign in. Simply put, I am constantly being asked to sign in as I navigate the site.

Responses

Latoque

Expert

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28.8K Messages

1 y ago

By "home", do you mean "My Account" at the top of the page?  If so, then you should be asked to sign in again for security purposes.  Or are you clicking on something else?

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docriv

Contributor

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39 Messages

1 y ago

I mean any of them. For example, when I'm in email and to go to 'myxfinity', it prompts me to sign in, or from my account to somewhere else and vice-versa. Each time I have type in the code sent to my phone. It happens in both MS Edge and Chrome. But fortunately when I'm viewing a stream, it keeps me signed in.

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