Visitor
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1 Message
Xfinity wants a personal email and Xfinity is my only email
Each time I log in Xfinity asks for me to add a second email. I understand the purpose from a security perspective. However they have my text capable phone number for alerts and verification and I do not have a second email since I have retired. I am not going to get another email address as I do not want another email address and do not need a second email address. This is so annoying that I am looking at change internet/email providers after over 15 years with Xfinity. Please do not pretend like an opt out of this option is a challenge. Your cooperate office needs to direct IT to add this option. The notion that we are all wanting multiple email addresses with multiple providers is [Edited: "Language"]. The way that corporations handle our personal security in general means that I want to minimize my footprint and certainly do not need a second email to look at. I can barely keep up with one.
Please provide me with a work around or lose our family as customers.
Thanks,
CCLysa
New Problem Solver
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617 Messages
3 years ago
Hi @user_2c3125
I truly appreciate you sharing this feedback with us! I can understand how frustrating it is to constantly get a notification when logging in. Like you said, I can also barely keep up with one email as well! I'm happy to dive into this further! Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_7b6375
Visitor
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1 Message
3 years ago
I have the same issue with this security check point.
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