Xfinity unilaterally changed my password.

Thank you for the link.  Xfinity may not unilaterally change a password, but freezing the ability to send/rcv amounts to the same thing without sending an explanation.  I spent over an hour trying to resolve the issue of Non-Delivery E-mails...3 separate phone calls because of the language/accent difficulty understanding the 1st two agents.  Then I couldn't send/rcv.  Changed my password 3xs trying to get E-mail access.  The E-mails I rcvd from Xfinity provided no explanation regarding the necessity to change my password.  If you have an avenue to them to make suggestions, I'd encourage a more detailed explanation [including the link you provided] be sent when advising Customers on why to change a password.  It would also be absolutely terrific if Xfinity would have real live people answering the phone vs. listening to the exact same computer voiced messages telling me to reset my router and if it doesn't work call them back...only to hear the same message.  Your response provided terrific information...Xfinity should follow your example!  Thanks again!

Hey there, @swedberg71! To confirm, has this been resolved? We appreciate you taking the time to post in the Xfinity Community Forum, and our Digital Care Team is great to work with here if you still need us :) We are experts in all areas of your account, service(s), equipment, bill, and more! And it is our pleasure to assist you however we can.