xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems.

Using my own networking equipment is a requirement for my home setup, so the NOW plan is not a fit for my needs. Since I am within the initial window of my order, I would like to cancel the service and receive a full refund of the prepaid amount.

Could you please assist me with the cancellation process and confirm when the refund will be processed?