fred2179's profile

Contributor

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34 Messages

Friday, July 5th, 2024 9:36 PM

Closed

xfinity password sign-in doesnt make "let's go" box a link

The "Let's go" is usually a big blue box. It isn't showing up as a link on any of my samsung devices!! 

Official Employee

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2.1K Messages

10 months ago

 

fred2179 Thank you so much for your post for help with the Lets go button not being enabled. The screenshot you provided is also missing the space provided for you to enter your Login information that the lets go button would enable. I would recomend if using your deviced browser to close all your current browser windows and clearing your cache and cookies before going back to Xfinity.com and trying again I have a Samsung Ultra and I am not able to duplicate the issue. The lets go button is purple and  I have the login information box as well.  Make sure if you are using the Xfinity.com site you have acepted the needed cookies to ensure the site loads correctly. Also if you are using the browser have you attempted to use the Xfinity app? If you are using the app we would still recomend clearing those tempoary files in the app settings and then closing out all your Xfinity related tab or apps before trying again. 

 

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