Visitor
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4 Messages
Xfinity modem email
I got this email on all six of my Comcast email addresses.
I own my own modem and while it’s not brand new, it’s still compliant for my plan.
I haven’t had an Xfinity provided modem ever.
And it’s been more than three or four years since I even had another modem on my account.
There’s currently nothing else on my Xfinity account under modems.
I think they just want people to call in a panic so they can sell us on a higher speed plan and con us into renting their modems.
XfinityTonya
Official Employee
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31 Messages
1 hour ago
Good afternoon @user_nka6sl
If you received one or more emails about your owned modem on the account from Xfinity that is defiantly a thing to check into. Emails have been going out about modems that are no longer compatible with Xfinity internet. You can always go and check the compatible modems and gateways by going to https://www.xfinity.com/support/internet/customerowned
We do want our customers to use the Xfinity equipment because it is the best way to make sure that each customer is getting the best internet speed and reliably possible! It also offers security and a peace of mind that if there is something wrong or the equipment needs to be updated then we will update it.
Our internet packages now offer our Xfinity Gateways included in the packaging price.
Please let us know if you would like to look into this we are here to help!
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