Xfinity Internet Plan

I’ve been an Xfinity customer for years, and I’m currently paying $66.39 for 500 Mbps. I’m willing to commit to a five-year agreement at my current rate.

I’m being offered $85 for the exact same service, which is not an incentive to remain a customer. I also know Xfinity is advertising lower rates and long-term price guarantees to new customers to be exact 1gb for $60 a month. 

I’ve already been promised a callback from the loyalty department twice, including two weeks ago, and neither callback happened.

I’d like this escalated to someone with the authority to retain my business. If Xfinity cannot offer a reasonable five-year price guarantee comparable to my current rate, I’ll be moving my service to another provider.