Visitor
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2 Messages
Xfinity ID change effect on email
If I change my username and Xfinity ID my email address would change.
Would emails sent to my old email address be forwarded to the new username email address. Or would they be rejected?
Visitor
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2 Messages
If I change my username and Xfinity ID my email address would change.
Would emails sent to my old email address be forwarded to the new username email address. Or would they be rejected?
XfinityKei
Official Employee
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1.5K Messages
3 years ago
Good Morning @user_2ec09c Thanks for reaching out to our community! This is a great question! Once you change your username everything in that email account will be deleted as this will be a brand new email box. The old account and new account will not sync or forward emails to each other.
As a residential customer you're allowed up to seven usernames. If you have emails that you need you can keep that old one, or you can create a new username and manually forward those emails from the old account to the new account.
I have a link that goes over how to change your username/email address username change
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EG
Expert
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110.5K Messages
3 years ago
Concern moved here to the proper help section for assistance.
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