Visitor
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2 Messages
Xfinity email
I received an email from Xfinity in reference to my Internet service. The email reads as follows:
Great news! You’re getting another year of savings |
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We hope you're enjoying your Xfinity Internet at your introductory promotional rate. As a reminder, your current promotional pricing expires soon. However, to thank you for being an Xfinity customer, we will apply a "Loyalty Discount" credit of $25 per month on your bill for the next 12 months as long as you stay on the same Xfinity Internet package.
There is no action required by you. This credit will begin once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
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i’ve heard this is supposed to be legit but a lot of people aren’t getting the credit even though it says no action is required. I’m trying to get on top of this before my current promotion period ends later this month. Please help.
XfinityChelseaB
Official Employee
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1.8K Messages
25 days ago
Hello @user_jrx88v, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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