Visitor
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5 Messages
Xfinity email server issuing unsolicited and bogus spam reports
Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address.
I've called Xfinity multiple times. They refuse to fix the problem, claiming that my email address has been flagged as producing spam; that my emails are being rejected by the destination server. This is false. Xfinity is generating the bogus spam email reports, not the destination server.
XfinitySeth
Official Employee
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1.2K Messages
12 hours ago
Hey there user_6slvob, and happy Friday! I appreciate you stopping by to outline the trouble you're having with your outbound emails, so we'll do everything we can to help 👍 If your email has already been flagged by our system as producing spam, then that would be under the discretion of our Customer Security Assurance (CSA) team.
Whenever issues like this come up, we encourage people to connect with our CSA team directly at 888-565-4329 any day of the week between 8:00 a.m. to 12:00 a.m. ET. as they're a special team designated with overseeing digital security as it pertains to customer accounts or emails. Have you spoken with anyone from that team specifically at this point?
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BruceW
Gold Problem Solver
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27.4K Messages
1 hour ago
Note that this IP address is not assigned to Comcast/Xfinity, it's assigned to Safaricom in Kenya. See https://afrinic.net/whois.
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