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Sam60
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3 Messages

10/28/2026 5:05 AM

xfinity email move to yahoo

what happened to all of my past emails. I had years of emails and now only show 96 emails in yahoo dating back to june of 2026. your poor planning and migration has lost me valuable information that i had for years. correspondence that i could refer to if i needed to access it in future reference. the consumer trusted that you would safe guard that data. YOU FAILED AND I SUFFER.

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17 hours ago

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XfinityOrlandoM

Official Employee

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3.9K Messages

3 days ago

@Sam60

Thanks for reaching out to us, if you did the Yahoo migration of your Xfinity e-mail, this link has great information on the migration and what you can expect with your emails that would be moved to Yahoo.  https://www.xfinity.com/support/articles/yahoo-email-migration-overview

 

 

 

                                                                                          

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Sam60

Visitor

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No, the article did not provide the appropriate information to my question. I'm still out of 100s of past messages. It does not explain how to recover my lost emails.

(edited)

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23 hours ago

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XfinityAdrienne

Official Employee

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2.5K Messages

I completely understand where you are coming from, @Sam60! I do apologize about the experience, but since you have been migrated over to Yahoo Mail, you would need to reach out to them directly to troubleshoot the lost emails. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 hours ago

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XfinityAdrienne

Official Employee

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2.5K Messages

I do completely understand where you are coming from, @Sam60! I would highly recommend reaching out to Yahoo Mail for the emails being gone, and working with them directly as we are limited on troubleshooting with you as it has been migrated to their platform. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 hours ago

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EG

Expert

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122.6K Messages

3 days ago

Concern moved here to the E-mail help section.

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