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user_3db920
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Wednesday, August 4th, 2021 10:55 PM

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xfinity email groups not showing in addresses list

My groups do not show up in the address book list.  Only shows people.  How do I get groups to show so I can edit them?

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3 years ago

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31.5K Messages

4 years ago

@user_3db920 

If you see this:

You need to click on the arrow to the left of the word Groups.

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user_7fadaa

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1 Message

I don't see the word groups. Where is it usually located? Thanks!

3 years ago

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31.5K Messages

@user_7fadaa You need to click on Address Book in order for the Groups to show up in the left pane.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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berkeleyboone

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2 Messages

3 years ago

I have the same problem.  Forty minutes with two Xfinity people did not help.  I still have the same problem; rebooted, disconnected/reconnected the modem, etc.  No luck.  The groups still exist 'cause I can add names to them, they just do not show as an option.

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berkeleyboone

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2 Messages

3 years ago

I have the same problem.  Forty minutes on the phone with two Xfinity reps did not fix the problem.  Neither did rebooting and disconnecting the modem.  The Groups still exist as I can add to them.  The word "Groups" does not appear in the list, however.

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Latoque

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29.7K Messages

@berkeleyboone

Click on "Address Book" in the menu bar on the Inbox page.  On the landing page look in the left pane and you should see "groups".  Click on the arrowhead to the left of it to display whatever groups you have created.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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