New Poster
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8 Messages
Xfinity email ending - is this scam or real?
I received this (excerpt) today:
The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox.
To update your mailbox account and prevent losing important data, we advise you to click the secure link
CLICK HERE TO UPDATE NOW
from [Edited: "Personal Information"]
I see other threads discussing migration to Yahoo mail. Is this part of that?
Thanks.
Community Best Answer
Again
Expert
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34.7K Messages
5 months ago
@imsotired
This is not part of those discussions. This is a phishing email. I hope you didn't click on that link!
If you read your email on the website, any official email from Comcast/Xfinity will have a verified logo before it, before you open it.
If you don't see that logo, you can bet it's not from Xfinity so any email claiming your email will be shut down is spam and fishing. Use the spam button in email to report it.
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XfinityGabriel
Official Employee
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3.4K Messages
5 months ago
A few key things to know:
✅ Xfinity will never send an email asking you to click a generic link to “update your mailbox” to avoid shutdown.
The Yahoo migration does involve an invitation email, but it comes from a verified Xfinity logo like in this link here, and it does not threaten immediate account loss or require you to “update your mailbox version.” When you get the invite, you will see it in webmail here.
❌ Phishing signs in the email you received
The language you quoted is typical of scam attempts:
These are not part of the official migration process.
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user_irgfy5
Visitor
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1 Message
9 hours ago
Got this via email and wondered if this is real or not. The hotmail. com address caught my attention
🔄New Email version available: Review Now
E-Digital Alert <[Edited: "Personal Information"]>
Comcast@/XFinity 2026
Dear Valued Customer,
Last month, we informed you that the previous version of our Webmail will be suspended effective on August 15th 2026, due to the recent Changes on our partnership with our XF1N1TY/Mail. Following these changes, our record shows that you're using the previous version of our email service while you are expected to Upgrade as soon as possible in order to avoid service interruptions.
To continue with your email, kindly take a minute to update and enjoy the latest services:
CLICK HERE NOW TO UPDATE
NOTE: If you do not complete these updates, your mailbox will be suspended indefinitely.
Thanks for choosing us,
2026. All rights reserved.
Please do not respond to this message, emails sent to this address cannot be answered
(edited)
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