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imsotired
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Wednesday, March 18th, 2026 9:51 PM

Xfinity email ending - is this scam or real?

I received this (excerpt) today:

The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox.

To update your mailbox account and prevent losing important data, we advise you to click the secure link

CLICK HERE TO UPDATE NOW

from [Edited: "Personal Information"]

I see other threads discussing migration to Yahoo mail. Is this part of that?

Thanks.

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Again

Expert

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33.8K Messages

16 hours ago

@imsotired 

I received this (excerpt) today:

The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox.

To update your mailbox account and prevent losing important data, we advise you to click the secure link

[Edited phishing link]

from [Edited email address]

I see other threads discussing migration to Yahoo mail. Is this part of that?

Thanks.

This is not part of those discussions.  This is a phishing email.  I hope you didn't click on that link!

If you read your email on the website, any official email from Comcast/Xfinity will have a verified logo before it, before you open it.

If you don't see that logo, you can bet it's not from Xfinity so any email claiming your email will be shut down is spam and fishing.  Use the spam button in email to report it.

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imsotired

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@Again​ Thanks! Too bad we can't trust anything anymore.

And no, I didn't click on the link.

(edited)

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2 hours ago

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XfinityGabriel

Official Employee

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3.1K Messages

2 hours ago

 

imsotired, Hi there! Thanks for reaching out and for checking before clicking anything. Based on what you shared, that email is not part of the official Xfinity → Yahoo Mail migration, and the wording you received is highly consistent with common phishing attempts.

A few key things to know:

 

✅ Xfinity will never send an email asking you to click a generic link to “update your mailbox” to avoid shutdown.

 

The Yahoo migration does involve an invitation email, but it comes from a verified Xfinity logo like in this link here, and it does not threaten immediate account loss or require you to “update your mailbox version.” When you get the invite, you will see it in webmail here.

 

❌ Phishing signs in the email you received

 

The language you quoted is typical of scam attempts:

  • “Your Mail account is out of date”
  • “We are shutting down previous iterations of our mailbox”
  • “CLICK HERE TO UPDATE NOW”
  • Urgent deadlines like March 20th, 2026

These are not part of the official migration process.

🔒 What you should do next

  • Don’t click the link in the email.
  • Follow the steps in this link here so our security team can review it. Please let me know if this helps.

 

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