Xfinity email doesn't work and redirects back to my.xfinity.com

When I try to go to https://xfinityconnect.email.comcast.net/ it redirects to https://connect.xfinity.com/appsuite/ where it says "Welcome to Xfinity Connect we are now loading your email" but then it sends me back to https://my.xfinity.com/?cid=cust where the email icon is a link to https://xfinityconnect.email.comcast.net/ which starts the whole process over again.

Responses

XfinityJamesC

Official Employee

•

2.1K Messages

2 years ago

Greetings, @user_5818f6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues accessing your email, but you have definitely come to the right place for assistance.

We usually see this sort of redirect when your browser doesn't have you registered as "logged in" to your account. The redirect allows you to log in first, so that you can proceed on to your email. As far as you can tell, are you logged in when this happens, or does it keep asking for your username and password? Have you tried using a different browser, to see if the same thing happens?

0

Again

Expert

•

31.5K Messages

2 years ago

@user_5818f6

Try going directly to https://connect.xfinity.com/appsuite/ It should ask you to log in but you should then get the Welcome screen. If you get redirected try clearing your cache and cookies and try that link again. Let us know what happens.

Also, as @XfinityJamesC suggested, try a different browser. This lets us know if there is a problem with a certain browser.

0

U

user_5818f6

Visitor

•

2 Messages

2 years ago

I've tried a few different browsers, on different computers, with different operating systems. I've tried starting logged on, and I've tried logging out and using the login prompt on https://connect.xfinity.com/appsuite/

I think that there's something wrong with my account.

1

0

CCCassandra

Problem Solver

•

502 Messages

Thank you for letting us know you've tried these steps! Just to confirm, did you also try clearing the cache and cookies as @Again suggested?

I no longer work for Comcast.

2 years ago

0

U

user_16c86a

Visitor

•

3 Messages

2 years ago

I'm having this same issue across multiple browsers and devices. When I try to access https://connect.xfinity.com/appsuite/ I am redirected to my.xfinity.com

Have tried clearing cookies.

I have another (not linked) comcast account that I have never used for email, when I log into that account, I can access xfinity connect and get to the email page.

3

0

Again

Expert

•

31.5K Messages

@user_16c86a

I'm having this same issue across multiple browsers and devices. When I try to access https://connect.xfinity.com/appsuite/ I am redirected to my.xfinity.com

Have tried clearing cookies.

I have another (not linked) comcast account that I have never used for email, when I log into that account, I can access xfinity connect and get to the email page.

How long have you had this email account? You mention you have another unlinked comcast account. Did you perhaps transfer services to a new location?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

U

user_16c86a

Visitor

•

3 Messages

Yes, I created a second account, I don't remember exactly when. But I've only ever used my email from the original account. I have also tried merging the two accounts but get an error message whenever I try that so that isn't a solution

2 years ago

0

Again

Expert

•

31.5K Messages

@user_16c86a

Yes, I created a second account, I don't remember exactly when. But I've only ever used my email from the original account. I have also tried merging the two accounts but get an error message whenever I try that so that isn't a solution

Do you mean you created a secondary email account? Or a new account with a new account number?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

U

user_2c8t62

1 Message

1 year ago

I’ve had the exact same problem!! Exactly! Can’t get into email for a year now. Comcast email access isn’t even possible

1

0

XfinityEva

Official Employee

•

1.6K Messages

Hey @user_2c8t62 we would love to help! Can you please tell us a bit more about your set-up and what you have tried as far as troubleshooting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Email

user_5818f6

Xfinity email doesn't work and redirects back to my.xfinity.com

XfinityJamesC

Again

user_5818f6

CCCassandra

user_16c86a

Again

user_16c86a

Again

user_2c8t62

XfinityEva

New to the Community?