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user_a5d147
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7 Messages

Saturday, December 10th, 2022 4:46 PM

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Xfinity email does not receive authentication codes from various online banking applications

Xfinity email does not receive authentication codes from various online banking applications.  Issue described in this other thread with no solution there.  I have nbewest version of all OS's.  Does not work on either phone app or browser app.  I do successfuly get other email from these companies (like a user name confrimation), but no authentications codes ever come through.

https://forums.xfinity.com/conversations/email/trouble-receiving-login-verifications/614cfdcadc872674e0f5ffb5

Question

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Updated 

2 years ago

1.1K

4

0

CCBiancaB

Problem Solver

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574 Messages

2 years ago

Hi, @user_a5d147. Thank you for reaching out for assistance. Is this issue present on applications specifically or do you receive the authentication codes when logging in through a web browser?

0

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user_a5d147

Visitor

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7 Messages

2 years ago

Authentication codes are not received ANYWHERE by comcast.  (Web browser or iPhone email app)  I log into my bank account, then my bank account sends an authentication code to my comcast email address, but it is never received.  

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CCElizabeth

Problem Solver

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908 Messages

Thank you for confirming. You mentioned that you were not receiving the codes from more than one banking institutions' website, correct? Are you able to send codes from the same sites to another email address or phone? Are you receiving other email to your Comcast address? 

I no longer work for Comcast.

2 years ago

0

user_a5d147

Visitor

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7 Messages

Once the email address is change to my gmail account, the codes are received as expected.

2 years ago

0

CCShan

Official Employee

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443 Messages

Are you logging in directly to the Xfinity connect site/app or are you using a third party like Outlook, etc? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a5d147

Visitor

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7 Messages

Directly to my Xfinity connect site/app and also through my iphone email app connect t comcast account.

2 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

Have you changed the phone number or email set for the authentication codes? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b22237

Visitor

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1 Message

2 years ago

I am having the same issue, but not just with banks. Most recently I have had the problem with a bank, Best Buy, and Wayfair. Emails are not going to spam or any other folder. Can this be resolved?

2

escottdesign

New Poster

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4 Messages

2 years ago

This has happened to me over and over -- only with comcast email address not with gmail. Please fix!

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CCTimothyA

Problem Solver

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785 Messages

@escottdesign Thank you for reaching out with your concern. Please reach out to our Customer Security Assurance Team to make sure that the emails have not been set to be blocked.

You can reach them through their website, https://comca.st/3utIU3m or

Contact: 1-888-565-4329

6:00am - 2:00am EST, 7 days a week

 

 

I no longer work for Comcast.

2 years ago

0

dlf

Regular Visitor

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4 Messages

iOS xfinity does not receive verification emails(pins). Has happened before but I can’t remember the solution

2 years ago

0

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