Xfinity email can’t get into account

I can’t get into my email. when I try to reset the password, it says I need to be on my home WiFi, which isn’t possible

please connect me to an actual agent. The chat bots and information online is not sufficient and frustrating

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Latoque

Expert

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29.7K Messages

2 months ago

@user_oc208a

How are you trying to access the email? Are you using only the webmail UI and a browser? Or a client or something else? If you are using only the webmail, are you getting any error message when you try to sign into the account?

0

XfinityBrianH

Official Employee

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1.6K Messages

2 months ago

user_oc208a Thank you so much for reaching out to us here with your password concerns! You can find instructions for resetting our Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password. Please let me know if you have any trouble with the process.

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user_oc208a

Xfinity email can’t get into account

Latoque

XfinityBrianH

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