Xfinity Email Bombarded With Spam Daily May 2025 [Edited]

Thank you, Linda, but your suggestion would be extremely time-consuming since the spam I receive is NOT being sent by a SINGLE sender.  I am familiar with the "filter" procedure.  I tried it, and it doesn't work!  Xfinity needs to do something on its end to prevent this barrage.  I have other email servers that I never receive the bombardment of spam that I am currently experiencing with Xfinity (up to 15-20 per day).

It is very frustrating and annoying that this multitude of spam emails is in your system, and then in my inbox.  I do not constantly surf the internet, which would allow my IP address to be out there.  I currently copy the headers and report them to "abuse@comcast and reportphishing@apwg.org".  This also takes up my time!  I would greatly appreciate if you would escalate this to your security department or someone with the knowledge to reduce this bombardment.

@XfinityLinda​ But if the senders are changing their email addresses frequently, they just bypass the spam filters. I report all spam and phishing emails, but they continue to come, even more now than before.

@jebsr - Xfinity, like our parent company Comcast, has a clear and strong stance on customer privacy. Our official privacy policy explicitly states: 'We do not sell, and have never sold, information that identifies who you are to anyone.' This includes your email address, along with other personal identifiers like your name, address, internet usage information, video usage information, or call detail information.

We are committed to protecting your personal information and uses it primarily to provide you with their services, communicate with you about your account, and improve their offerings. While we do use data for purposes like personalized advertising and recommendations, we emphasize that we do not sell information that directly identifies you, including your email address, to third parties for our own independent use.

We also offer a Privacy Center where customers can manage their preferences, including opting out of certain data uses for marketing and advertising. This demonstrates our commitment to giving customers control over their information.

In essence, I assure you that your email address is not being sold by Xfinity.

Sara....  Did you escalate my complaint to someone with knowledge on how Xfinity can resolve this issue, WITHOUT having to use the so-called FILTER that is not designed for these random emails with different senders and subject titles?

I would greatly appreciate a response, even if no one knows how to accomplish this.

@AJL​ You're lucky. My inbox had plenty, even this morning.

@sscarr​ Try reaching out to Xfinity Sara, she may be able to help .... After responding to her transcripted "how to", the bombardment of spam went away(see above original post and my response).   I am now receiving one or two a day.

@mathew.m​ I only use their internet but OMG, the spam in my inbox is ridiculous and dangerous. They really need to work on filtering out as a safety measure.

@mathew.m​ I believe if you subscribe to all of Xfinity's services, you are a dinosaur (Moi) in today's tech market.  The Gen Zs and Gen Xers are not buying into Xfinity; they are streaming, and Xfinity is rapidly losing subscribers. Soooo, gouge existing subscribers for the bottom line since new ones are not coming on board.  Have you seen the ad for a locked-in rate for 5 years? LOL  When you attempt to unbundle and keep just the internet, it's a frustrating call! I could unbundle, keeping my internet only, but the bill would be over $178 per month w/o all the taxes!  I hope you received a reasonable "just internet" price plan.  I'm in an area with no internet "cable" competition, even though another cable company services customers less than 15 minutes away from where I live. I thought this was a violation of the FTC?  A loophole for a monopoly or never challenged with a class-action!

@PleaseFixThis_  I'm sorry to hear about the spam in your inbox. What type of spam are you receiving?

I have a link with steps on how to report spam using our webmail at https://www.xfinity.com/support/articles/view-email-headers 

You can also report spam to our security team using this website https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment 

I have another link where you can set up spam blockers using email filters at this link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience 

Thank you.

I already followed someone else’s instructions from your team on setting the spam filter but I found it’s already set. I will try again though with your link.

I’m getting such a huge volume now that it would be extremely time consuming to report them all. And reporting is not likely to help because it’s a new garbage email address each time, though I can try. I am clicking “junk” each time I see one in my Outlook email. Is that supposed to help?

I don’t know what changed but I’m guessing someone sold my address. But in almost every case, the address isn’t even close to the business name represented on the email so I’m presuming these are actually phishing emails, not just spam. I’m just wondering why the spam blocker isn’t helping anymore after 20 years. :-(

Sorry, I need to correct myself. I just realized that for my personal email, I’m using the Apple Mail app. (My work is Outlook). Not sure if that changes anything.

I don’t know the answer to your question as I only use the mobile app to check my email. I can try to log in on the web to see. Would I just look to see if a spam email appeared in both spots?

@XfinityDilary​ Might you have similar instructions for how to set up those rules on the Mail app?

I know exactly how annoying it feels to be bombarded with spam in my email, so I appreciate you reaching out tgor14! Do you currently have any spam filters setup for your email?