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MrJDubbs
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221 Messages

Friday, December 20th, 2024 7:18 PM

Xfinity Email and iOS email application

Not sure if this is a Apple issue or an Xfinity issue..

I have an iPhone 16 Pro Max running iOS 18.2 (but it's done this for awhile now)

Anytime I open my email application, it'll sit there in a "connecting" status forever. Doesn't matter if I'm on cellular, doesn't matter if I'm on WiFi; it also doesn't matter which WiFi I'm on. Sometimes, it'll download the check for and download emails very fast, although rare.

Eventually it'll switch to downloading emails, but take forever to retreive them.

I haven't changed anything in the settings, since it was working before.

Has anyone else experienced this?

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2 days ago

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needsupportpat

Regular Visitor

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11 Messages

14 days ago

I have the same thing happening with 18.1

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XfinityDena

Official Employee

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2.7K Messages

14 days ago

Thank you for reaching out @MrJDubbs Have you check the link: https://www.xfinity.com/support/articles/third-party-email-access to set up to your email with third-party email programs
 

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needsupportpat

Regular Visitor

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11 Messages

Yes thanks; that has been checked all along. To be on the safe side, I toggled it off and on

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14 days ago

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user_dxwgas

1 Message

I am having this same problem.   When I have to wait for a veification code to be sent to my email many times I time out and have to start the sign in process all over again.  It's been awful.

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11 days ago

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XfinityJamesC

Official Employee

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1.8K Messages

Greetings, @user_dxwgas! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

Have you noticed any improvement since you posted this, or have you tried any of the suggestions mentioned in this thread (removing and re-adding the account in Apple Mail, toggling the 3rd-party option, toggling "Find my iPhone" off and on)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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MrJDubbs

Contributor

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221 Messages

@XfinityDena​ I’ve tried this and the other things mentioned in this thread to no avail. 

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4 days ago

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XfinityShawn

Official Employee

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1.1K Messages

 

MrJDubbs Have you reached out to Appe tech support to confirm it's not an issue on their end? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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SkipperGreg

Visitor

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4 Messages

10 days ago

I had the exact same problem since I upgraded to iOS 18. Slow connecting and loading of Comcast email in iOS MAIL app. This does not happen with another IMAP email inbox (Gmail) or M365 email. I am currently running 18.2 on an iPhone 13. I think it’s an iOS MAIL app problem with Comcast’s IMAP. Some users claim removing the Comcast mailbox in iOS (Settings/Apps/Mail/Accounts then delete Comcast mailbox) and then re-adding the mailbox fixes it but not all agree. I tried it 12/24/2024 and it helped. Connection time was cut in half and load time for individual Comcast emails is now normal. It looks like the problem is a need to reprovison the Comcast login credentials (especially with TFA) after upgrading to iOS 18. Problem mostly resolved for me so far.

(edited)

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needsupportpat

Regular Visitor

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11 Messages

10 days ago

I contacted Comcast and they did help me with my email problem. They  had me log out of iCloud after turning off "find my phone" . They did some stuff at their end too. After I logged back into iCloud, for the most part, my male was behaving pretty well- much faster than before. And eventually, I turned "find my phone" back on. however, I also was having problems with my modem, and this communication was occurred online through a chat. I recommend anybody who with a similar problem call Comcast and do it over the phone rather than online because each time we lost contact I had to start over with a new tech support person

1

XfinityMarcus

Official Employee

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1.1K Messages

needsupportpat Good evening, I appreciate you sharing your experience with this email concern to assist other customers who may come across the same concerns. If you experience any concerns in the future, create a post and let us know, so we can provide you the assistance you deserve. Unlike our other teams, we maintain entire chat interaction on our end so that would prevent the need to start over again. I definitely recommend using our Forums team for assistance going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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