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VW12
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Mon, Jan 25, 2021 9:00 AM

Xfinity Connect not sending email

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.

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3 m ago

@VW12 wrote:

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.

This is a help forum, not a rant forum.

 

What is your issue with email not sending?  Be as specific as possible, but leave out any personal identifying information.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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