Xfinity Connect not sending email

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.

I did call back in and spoke to a different tech who was helpful but could not determine the root cause. However, the hang-up certainly made me think I had alternatives for service.

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4 years ago

@VW12 wrote:

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.

I did call back in and spoke to a different tech who was helpful but could not determine the root cause. However, the hang-up certainly made me think I had alternatives for service.

This is a help forum, not a rant forum.

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Xfinity Connect not sending email

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