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VW12
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Mon, Jan 25, 2021 9:00 AM

Xfinity Connect not sending email

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.

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@VW12 wrote:

Is the new troubleshooting process for Internet/Email just to hang up on customers when Tier 3 cannot resolve the problem.

Spent many hours on the phone with an email issue only to have Email Tech support Level 3 hang up on me when this person did not have a fix.    

I did call back in and spoke to a different tech who was helpful but could not determine the root cause.  However, the hang-up certainly made me think I had alternatives for service.


This is a help forum, not a rant forum.

 

What is your issue with email not sending?  Be as specific as possible, but leave out any personal identifying information.

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