Skip to main content

    Support

    Offers

Chad's profile
Chad
1st Topic
1st Reply

Visitor

 • 

5 Messages

Tuesday, June 17th, 2025 8:34 PM

Xfinity blocking emails from app platforms ( TeamSnap, Matchtime Tennis App, Sprocket Sports App)

I am unable to receive emails from certain app providers, this has been going on since October and then again more recently just a few weeks ago.  When my sports teams try to send emails to me through Team Snap, Matchtime Tennis App or Sprocket Sports app the emails will not come through to me.  I was told by the IT person at Matchtime that my service provider is marking the emails as spam and removing them before getting to me.  I have added the email addresses to the safe sender list but am still unable to receive the emails. I called Xfinity and spoke with a rep and they were unable to help.  I am not sure they understood the issue truthfully.  I am receiving everyday emails just fine.  But when one of my sports teams try to send a group message to the team mine will not be delivered to me.  I have checked all three emails and did troubleshooting on my own without success.  I am beyond frustrated and thinking maybe we just need to cancel our service wlith Xfinity and start fresh with a new company.

Question

 • 

Updated 

10 days ago

45

3

0

XfinityRaf

Official Employee

 • 

1.1K Messages

17 days ago

Good afternoon @Chad, and thanks for reporting your email issue to us. Are you using a 3rd party client like Outlook for your emails or the XFINITY website? 

4

0

Chad

Visitor

 • 

5 Messages

@XfinityRaf​ 

I am using Outlook to access my emails.  However, when I log into Xfinity directly the emails are not coming through there either.

Like

Reply

16 days ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

 

Chad Thank you for your reply! Can you try going to this link (https://www.xfinity.com/support/articles/xfinity-connect-safe-list) and try adding these companies that you want email from to your 'Email Safe List'? Our system may be flagging it as spam if they send a mass amount of email out at one time. The best workaround for that is to add them to your safe list. Once you do that, you should receive them as you did previously. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

Chad

Visitor

 • 

5 Messages

@XfinityBenjaminM​ Thank you for reaching out and offering assistance.  

The email addresses were already added to the safe list in Outlook and Xfinity.  I have tried to send numerous test emails from the platforms to our email address and they still aren't coming through. 

Like

Reply

16 days ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

 

Chad Thank you for already taking care of that for us! We'll need to dig deeper into this to figure out where the disconnect is and why you're not receiving these emails. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

Chad

Visitor

 • 

5 Messages

16 days ago

I am using Outlook to access my emails.  However, when I log into Xfinity directly the emails are not coming through there either.

0

0

Chad

Visitor

 • 

5 Messages

12 days ago

As a follow up, last Thursday, our email stopped working completely. I was on the phone for 40 minutes today with three different agents who finally got our email to work again. However, we still have the same issues that TeamSnap, MatchTime tennis, and Sproket Sports app emails do not come through.  Who knows what other emails we are missing as well? And there’s no way to recover the emails that were sent between Thursday and today that never came through. All emails were just rejected completely for four days! This is beyond frustrating.  

(edited)

1

0

XfinityEmilyB

Official Employee

 • 

2.1K Messages

 

Chad Thank you for getting back to us here so we can help with the ongoing Email issues. I want to troubleshoot this issue and I can open a ticket with my Advanced Repair team if we're unable to solve it together. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

forum icon

New to the Community?

Start Here