Wrongfully charge

It's frustrating that I had to call 3 times in regards to a wrongfully charged bill when my internet service was put on a seasonal hold. I was not informed from the 1st representative that there is a expired date where I have to call back to extend the season hold until I received my bill. Was told by all 3 representatives that my acct was never put on the seasonal hold at all.  Never received a confirmation or notification about the plan was added. The 3rd representative had to explained to me that I was supposed to received a notification in the email about the seasonal plan has been activated. So I had to go through the whole process again. Was even told by all 3 representatives that I should not received a bill no more than 8 dollars or so and the amount of 161. 44 will be waived or so and here today, 3/28/26, the 161.44 is still there in my acct and is now considered past due. I am not paying the 161.44 because it was a wrongfully charge. I dont think I want to come back to xfinity for internet service if you guys are going to be like this. 

Pa Ja