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user_p4d99w
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9 Messages

Friday, February 13th, 2026 6:20 PM

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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1 hour ago

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user_ldl9qx

4 Messages

4 days ago

I'm upset that I pay hundreds of dollars each month for comcast services and now they have discontinued the email service and switched people over to a commercial service who wants to charge extra for the features I already had and was paying for. I'm looking at other options for TV, phone  and internet. I hope other customers will cancel or curtail their comcast services. Don't get me started on customer support. If you have a few hours to waste trying to navigate the customer service system and finally get an agent, their English is often so bad we can't understand each other.

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user_c0478u

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1 Message

I just moved my comcast mail to yahoo and am equally upset.  Xfinity said we could have our mails forwarded to a different email account as I have done with comcast since forever.  Only now I find that per Yahoo I need to upgrade to Plus and pay $5/month just to have mails forwarded.  I am not at all happy.

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3 days ago

XfinityJeffB

Official Employee

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343 Messages

@user_c0478u We never want a customer to be upset. It makes me sad to hear you are disappointed with the email transition. To hopefully provide some assistance: https://help.yahoo.com/

Thank you for the honest feedback, we will take your feedback and send it up for attention. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_p4d99w

Visitor

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9 Messages

3 days ago

Welcome to the club. Unfortunately there is no way to go back 😔 

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user_kistm2

Visitor

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1 Message

2 days ago

Since going to Yahoo, we have been receiving calls to decrease our payments with xfinity and they have out username to access the account by call for the password verification number to change the password. So do I need to file a complaint with Yahoo for possible breach or will you investigate this issue. Please notify all the customers.

James

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XfinityJeffB

Official Employee

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343 Messages

Hello user_kistm2, thank you for making us aware of this issue. I would like to get some more information so we can further investigate. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

 

How to Send Us a Direct Message:

 

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_wls4pm

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1 Message

9 hours ago

I totally agree. I been with Comcast for 30+ years. Transitioned to Yahoo and can’t get any tech support, I was trying to make my Yahoo email look similar to old Comcast email page. They are just dumping customers to save money. I will no longer use any Comcast services.

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